Who we are
Our website address is: https://neonhippo.co.uk.
provides custom rug design services and quality home décor products to customers across the UK.
We create thoughtful essentials designed to bring comfort, warmth, and style to your home — uplifting your lifestyle, sparking joy, and enriching everyday moments.
Our servers, website hosting, and office are located in the United Kingdom.
Comments
When visitors leave comments on our website, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After your comment is approved, your profile picture (if available) will be visible to the public alongside your comment.
Media
If you upload images to our website, please avoid uploading images that include embedded location data (EXIF GPS).
Visitors to the website may download and extract any location data from uploaded images.
Cookies
Functional Cookies
Used to manage login sessions, remember screen preferences, and save comment form details.
Analytics Cookies (Google Analytics)
We use Google Analytics to measure website performance and understand visitor behaviour.
These cookies may collect anonymized data such as IP address, device type, and browsing activity.
Data is processed in accordance with Google’s Privacy Policy: https://policies.google.com/privacy.
Marketing & Tracking Cookies
If enabled, these may include remarketing tools such as Google Ads or Facebook Pixel.
These cookies help deliver relevant advertising and track engagement across websites.
You can manage or opt out of marketing cookies at any time via your browser settings or through our cookie consent banner.
Embedded Content from Other Websites
Pages on this site may include embedded content (e.g., videos, images, or articles).
Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party sites may collect data, use cookies, and track your interaction with their content.
Who We Share Your Data With
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
- Analytics and advertising partners (e.g., Google, Facebook) may process anonymized data to improve site performance and deliver relevant advertising.
We do not sell or rent your personal data to any third parties.
How Long We Retain Your Data
- Comments and metadata are retained indefinitely to help us recognize and approve future comments automatically.
- Registered user accounts are stored until the account is deleted. Users may view, edit, or delete their data (excluding usernames).
- Quote requests and contact form submissions are retained for up to 12 months for service follow-up and internal reporting, unless a longer period is required by law.
Your Rights
If you have an account, left comments, or submitted a request via our forms, you may request:
- An exported file of the personal data we hold about you.
- Deletion of your personal data, except where retention is required for legal, administrative, or security purposes.
To exercise your rights, please contact us at hi@neonhippo.co.uk.
Where Your Data Is Sent
All website data and hosting are managed within the United Kingdom.
Some operational data (e.g., order details necessary for production and shipping) may be securely shared with our factory and warehouse partners in China.
These transfers are strictly limited to manufacturing and logistics purposes and include only the data required to fulfil your order.
Your Consent
By using our website, you consent to the collection, processing, and use of your information as described in this Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact:
📧 hi@neonhippo.co.uk
📍 Neon Hippo, Cardiff, Wales, United Kingdom
Disclaimer
This Privacy Policy is provided for general informational purposes only and does not constitute legal advice.
For full compliance with UK GDPR, especially if you implement new analytics, advertising, or payment integrations, we recommend consulting a qualified legal professional.